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Terms and Conditions

Terms & Conditions


These terms and conditions were created 03/11/2020. By continuing to use our site or placing an order, you are agreeing to the terms and conditions below. We reserve the right to alter these terms and conditions at any time. Please check these terms each time you order with us.

Any other terms, conditions or representations (other than those made fraudulently or implied by statut (are excluded)

Ordering and payment

Payment in full must be made at time of order. We accept payment via PayPal or by credit or debit card (Visa, MasterCard, Delta/Connect, Visa Debit / Switch).

In the event of any subsequent non-authorisation of your payment, we shall cancel your order and notify you that it cannot be processed.

We will send you an order confirmation by email when you have placed your order and payment has been taken. This is not a confirmation that your order has been accepted by us. Our contract will be formed at the point we have completed delivery of the products to you.

All products are subject to availability.


Prices shown include any VAT. We will always try to update our website with current VAT rate pricing. You will always be charged the current prevailing rate on the day of your delivery. We reserve the right to alter prices of products without notice.

Dispatch and delivery

Standard delivery is available on all orders to a UK Mainland address. Order value is calculated after all discounts have been applied. This will automatically be applied at checkout. Delivery charges are currently: £5.50 for orders under 10 kg; orders over 10kg will be an additional £5.50.

We will usually process and dispatch an order within 1 working day of receipt of confirmed order (and payment). You will receive tracking information to enable you to track your parcel delivery.

Deliveries within the UK usually take 2–3 working days after our dispatch of an order, but can take up to 14 days. Delivery times stated are an estimate only. We deliver by DPD or other appropriate carrier. If you do not receive your order within 5 working days, please email us at sales@blackcountryales.co.uk quoting your order number and we shall make enquiries.

Ownership of the products and risk in them will pass to you as soon as we have delivered to you.

We accept no liability for late or delayed orders, save as to where such loss or delay can be reasonably determined as attributable to ours or our courier’s negligence.

Cancellations / amendments to orders / returns

If you wish to cancel or amend your order, or have received a damaged or faulty product, please email us at sales@blackcountryales.co.uk . Photographs of damaged or faulty products will be required at the time of email to prevent unnecessary delays.

You must take reasonable care of any product(s) to be returned to us. We will not accept returns of products which have the seal broken, have been opened or consumed, unless the product is faulty. Returns must be made in the original packaging. You must clearly state the original order number and reason for returning the product(s) somewhere within the package.

We will not accept responsibility for goods lost, stolen or damaged during their return. We also do not accept any responsibility for postal costs unless the goods were found to be faulty on arrival and a receipt for postage is included. We recommend that you return goods by a signed for / tracked method. Unless the products were misrepresented on our website or are faulty, we may require you to return the products at your own cost. The product(s) must be returned undamaged and in the original packaging.

If we do not require the goods to be returned, please dispose of them carefully.

Age restriction

You must be aged 18 or over to set up a shopping account or make purchases from our website. We reserve the right to withhold the delivery (or have our courier withhold delivery) of alcoholic drinks to persons who cannot prove that they are 18 or over, or appear under the age of 18 or appear to be under the influence of alcohol.

Images / descriptions / accuracy

We try to ensure that any details, descriptions and prices displayed are accurate but sometimes errors can occur. Photographs are for guidance only. Bottle shape, appearance, labels and colours may vary slightly.


We aim to ensure that all products sold on our website comply with your legal rights: that they are of satisfactory quality, fit for purposes of human consumption and match their description.

We do not supply products for resale. All products supplied are for your own use. We may stop orders which we reasonably consider may be resold.

Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist that you perform any of your obligations, or we do not enforce our rights against you or delay in doing so, that will not mean that all our rights are waived.

We may transfer our rights and obligations under any order to another organisation, but that will not affect your rights or obligations. These terms and conditions shall be governed by English Law and subject to the jurisdiction of the English courts.

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